Customer Service Return Agent

YOUR ROLE AT SIXT

You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
You promote additional SIXT products and services where applicable, turning every return into a brand experience
You identify and tag vehicles for maintenance and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs

Skills Matter

• You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• You possess basic computer navigation skills and are familiar with Microsoft Office applications

Work Hours & Travel

• You can work 40 hours per week, including day or evening shifts
• You are open to travel (5–10%), some of which may be by airplane

About Us

• We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide
• Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription)
• We give our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide
• We are present in more than 110 countries at 2,000 rental stations
• We believe in top-tier customer experience and outstanding customer service, aligning our corporate strategy with foresight

What We Offer

• Comprehensive Benefits Package: healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan
• Paid Time Off & Holidays: PTO, sick leave, and time and a half for working on public holidays
• Employee Assistance Program: access support whenever needed
• Exclusive Employee Rentals: benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks: receive a uniform with weekly dry cleaning, ensuring a professional appearance

Pay

$22.50 hourly

Schedule

Flexible hours, including day or evening shifts, and open to travel (5–10%)