Customer Service Representative- Train Onsite Work from Home Salary up to $21/hourly

About the role

At Citi, Customer Service Advocates serve as the first point of contact for clients, resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions. The role involves managing multiple computer systems and customer service platforms, building knowledge of Citi's products and services, identifying potential risks, upholding compliance standards, and delivering an exceptional client experience.

Responsibilities

• Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Requirements

• 1-3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• A clear and confident communicator - both verbally and in writing - with the ability to engage clients professionally across different situations.
• Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
• A high school diploma or equivalent.

Qualifications

Your next exciting opportunity starts with Citi! This entry-level position is ideal for those passionate about delivering exceptional client experiences and making a real difference at the first point of contact. Citi offers a comprehensive benefits package designed to support your career growth and well-being.

Benefits

• Day 1 Health Coverage: Medical, Dental, Vision
• Culture Built for Success: Flexible work strategies and a vibrant, collaborative community that champions your growth
• Financial Future: 401(k) matching and tuition reimbursement
• Work-Life Balance: Generous paid time off including vacation and holidays
• Health & Wellness Support: Confidential mental health resources and assistance programs

Pay

$41,600.00 - $53,600.00

Schedule

Primary Location: Florence, Kentucky, United States