Customer Service Advocate - Train On-Site Home Office Program - Salary up to $21/hour Jacksonville, Fla

Are you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one.

This position requires you to complete training on site at 14000 Citicards Way, Jacksonville FL 32258. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology.

About the role

At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.

Responsibilities

• Serve as the first point of contact for clients by handling inbound client calls, evaluating and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Requirements

• 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
• Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
• High School diploma or equivalent.

Benefits

• Day 1 Health Coverage: Medical, Dental, Vision
• Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
• Financial Future: 401(k) matching and tuition reimbursement
• Work-Life Balance: Generous paid time off including vacation and holidays
• Health & Wellness Support: Confidential mental health resources and assistance programs

Discover the benefits and perks that await you with a career at Citi: citibenefits.com

Pay

Starting salary of up to $21.00/hour. Full-time salary range: $41,600.00 - $53,600.00. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Schedule

Full-time. Training is on-site at 14000 Citicards Way, Jacksonville FL 32258. After training, you may have the option to work from home under the Home Office Program.

Attached resume is required to be considered.