Customer Service Representative- Train Onsite Work from Home Salary up to $21/hourly
Responsibilities
- Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
- Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
- Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
- Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
- Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
- Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.
Requirements
- 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
- Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
- Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
- Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
- High School diploma or equivalent.
Qualifications
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Skills
For complementary skills, please see above and/or contact the recruiter.
Benefits
Day 1 Health Coverage: Medical, Dental, Vision
Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
Financial Future: 401(k) matching and tuition reimbursement
Work-Life Balance: Generous paid time off including vacation and holidays
Health & Wellness Support: Confidential mental health resources and assistance programs.
Discover the benefits and perks that await you with a career at Citi here.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Attached Resume Is Required To Be Considered.
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Job Family Group: Customer Service
Job Family: Service
Time Type:
Primary Location: Florence, Kentucky, United States
Primary Location Full Time Salary Range: $41,600.00 - $53,600.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com.
Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date: Jul 09, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.