(ON-SITE) Customer Service Representative ($21hr)

About the role

MedImpact Healthcare Systems is seeking a Customer Service Representative to join their team in Tempe, AZ. This is a contract-to-hire position offering competitive compensation and comprehensive benefits.

Responsibilities

• Answer inbound calls from members and providers
• Absorb and respond to prior authorization inquiries and general healthcare-related questions
• Handle confidential information with professionalism and accuracy
• Document customer interactions and update records across multiple systems
• Deliver exceptional customer service while meeting quality and accuracy standards
• Manage approximately 50–100 calls per day depending on call complexity
• Follow up with customers as needed to ensure resolution

Requirements

• At least 1 year of recent high-volume call center experience
• Strong customer service skills
• Stable work history with good tenure
• Ability to type 30+ WPM
• Strong computer and data entry skills
• Experience navigating multiple systems simultaneously
• Excellent attention to detail and accuracy

Preferred Qualifications

• Healthcare or medical industry experience
• Prior Authorization experience
• Pharmacy Technician Certification
• Bilingual candidates encouraged to apply

Career Growth Opportunities

MedImpact is committed to developing talent internally. Many contractors have successfully converted to full-time employees and advanced into roles such as: Team Lead, Trainer, Supervisor, Quality Assurance, Client Administration, Workforce Management, Reporting & Analytics, Claims, Prior Authorization, IT. Most successful employees convert to full-time status within approximately 8–9 months.

Benefits

• Quarterly bonus opportunities
• Tuition reimbursement
• Comprehensive benefits package
• Travel discounts
• Theme park discounts
• Entertainment and movie ticket discounts

Schedule

Candidates must be available to work within 5:00 AM – 10:00 PM, 7 days per week. A set schedule will be assigned following training. Mandatory overtime may be required during January and February.

Interview Process

The interview will focus on customer service experience, performance metrics, reliability and attendance, ability to receive coaching and feedback, multitasking, and system navigation skills. Be prepared to discuss examples of using multiple computer systems during customer interactions, learning new software or CRM platforms, maintaining accuracy while working in a fast-paced environment.

Compensation

Pay Rate: $21.00 per hour

Start Date

August 23, 2026

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

About TEKsystems Global Services

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.