Florence Customer Service Advocate - Train On-Site Home Office Program - Salary up to $21/hour

About the role

At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one. After completing on‑site training at 4600 Houston Dr., Florence, KY 42051, you may have the option to participate in the Home Office Program, working from home when performance, working conditions, and technology requirements are met.

Responsibilities

• Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first‑call resolution.

Requirements

• 1–3 years of experience in a customer‑facing or service‑oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
• Able to manage multiple systems and platforms simultaneously in a fast‑paced environment without compromising accuracy or service quality.
• High School diploma or equivalent.

Benefits

• Day 1 Health Coverage: Medical, Dental, Vision
• Culture Built for Success: flexible work strategies and a vibrant, collaborative community that champions your growth
• Financial Future: 401(k) matching and tuition reimbursement
• Work‑Life Balance: generous paid time off including vacation and holidays
• Health & Wellness Support: confidential mental health resources and assistance programs
• Life, accident, and disability insurance; wellness programs

Pay

Full‑time salary range: $41,600.00 – $53,600.00 per year. In addition to base pay, eligible employees may receive discretionary and formulaic incentive and retention awards.

Schedule

This is a full‑time position. Training is conducted on site at 4600 Houston Dr., Florence, KY 42051; after successful completion, you may qualify for the Home Office Program, allowing remote work when performance, workspace, and technology requirements are satisfied.