Customer Service Representative (South Bend, Indiana, United States, 44628)

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function And Scope

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Experience And Knowledge Required

• A High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Competencies

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills is required.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Moderate level of computer skills in Word and Excel.
• Must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs.
• Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus.

Other Pertinent Job Information

• While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms.
• The employee is required to walk, stoop, kneel, crouch or crawl.
• The employee may sit, climb, balance, talk, or hear.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities.

Company Information

• We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Additional Information

• Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
• Active military, transitioning service members and veterans are strongly encouraged to apply.
• Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.