Customer Service Representative

Job Responsibilities

• Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• 3+ years of customer service experience, with experience in an industrial service environment preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Able to work in a fast-paced environment and able to prioritize tasks.
• Patient, empathetic, and customer-centric mindset.
• Able to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.