Customer Service Representative - Part-Time

Description

As the face of our customer, here’s what you will do:

• Interact with our domestic and international customers in our lobbies and at gates
• Help customers with ticketing, baggage, and greeting them as they start and end their journey
• Provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable

Qualifications

• At least 18 years old
• A high school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write, and speak English and Spanish fluently
• Able to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal Service clearances
• Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Able to lift up to 70 lbs
• Must be willing and able to work 100% on-site
• This is also a bonus eligible position (i.e. profit sharing)
• We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension, and flight privileges (subject to the respective collective bargaining agreement)

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & Disability
• Employee Assistance Program
• Commuter
• Paid Holidays
• Paid Time Off
• 401(k)
• Pension
• Flight Privileges (subject to the respective collective bargaining agreement)

United Airlines is an Equal Opportunity Employer.

We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com