Customer Service Representative - Part-Time

About the role

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Responsibilities

• Craft important connections and encourage an environment where everyone feels welcome, valued, and respected.
• Interact with domestic and international customers in lobbies and at gates, helping with ticketing, baggage, greeting customers as they start and end their journey.
• Provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
• Do it with a smile.

Qualifications

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English fluently
• Ability to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Available during day and night shifts