Customer Service Representative - Part-Time

Description

As the face of our customer, you will interact with domestic and international travelers in airport lobbies and at gates, assisting with ticketing, baggage, and greeting customers as they start and end their journey. You will provide friendly, professional, confident, and insightful service to resolve travel issues and make the experience memorable, fostering an environment where everyone feels welcome, valued, and respected.

Qualifications

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight‑hour shift
• Fluent in reading, writing, and speaking English
• Ability to communicate with other departments and flight crews
• Eligibility to acquire and maintain required credentials (FAA, TSA, Port Authority, U.S. Customs, U.S. Postal Service, etc.)
• Pass a background check and pre‑placement drug screen
• Available for day and night shifts, weekends, and holidays; mandatory overtime may be required
• Able to lift up to 70 lb
• Ability to obtain required training certifications, perform safety checks, and complete job functions at ticket counters, gates, baggage areas, and passenger loading bridges
• Legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment
• Reliable, punctual attendance
• Meet uniform and appearance standards
• Willing and able to work 100 % on‑site

Pay

The starting rate for this role is $19.64 per hour. This position is also bonus eligible (profit sharing).

Benefits

• Medical, dental, and vision insurance
• Life, accident, and disability coverage
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k) plan
• Pension
• Flight privileges (subject to the respective collective bargaining agreement)

Schedule

Work may include day and night shifts, weekends, and holidays, with mandatory overtime as operational needs dictate.