Customer Service Representative - Part-Time

About the role

Achieving our goals starts with supporting yours. Grow your career, access top‑tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Responsibilities

• Interact with domestic and international customers in airport lobbies and at gates.
• Assist customers with ticketing, baggage handling, and greeting them as they start and end their journey.
• Provide friendly, professional, confident, and insightful service to resolve travel issues.
• Make each customer’s experience memorable while maintaining a welcoming, valued, and respectful environment.

Requirements

• At least 18 years old.
• High school diploma, GED, or equivalent.
• Comfortable with computers, mobile devices, and new technologies.
• Ability to stand, walk, and handle baggage for an eight‑hour shift; able to lift up to 70 lb.
• Fluent reading, writing, and speaking of English.
• Effective communication with other departments and flight crews.
• Eligibility to acquire and maintain required credentials (FAA, TSA, Port Authority, U.S. Customs, U.S. Postal Service, etc.).
• Pass a background check and pre‑placement drug screen.
• Available for day and night shifts, weekends, holidays; mandatory overtime may be required.
• Ability to obtain required training certifications, perform safety checks, and complete job functions at ticket counters, gates, baggage areas, and passenger loading bridges.
• Legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview and assessment.
• Reliable, punctual attendance.
• Meet uniform and appearance standards.
• Willing and able to work 100 % on‑site.

Pay

The starting rate for this role is $19.64 per hour. This position is also eligible for profit‑sharing bonuses.

Benefits

• Medical, dental, and vision coverage
• Life, accident, and disability insurance
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k) retirement plan
• Pension plan
• Flight privileges (subject to collective bargaining agreement)

Schedule

Work is required during day and night shifts, including weekends and holidays. Mandatory overtime may be required based on operational need.