Customer Service Representative - CSR
Responsibilities
- Assist customers and sales representatives by answering questions and providing updates
- Enter and process customer orders accurately
- Work with production and shipping teams to help ensure orders are completed on time
- Monitor orders and communicate any changes or delays
- Update customer information and maintain accurate records
- Help resolve customer questions and concerns in a professional manner
- Support the team with reporting and other administrative tasks as needed
- Build positive relationships with customers and coworkers
Requirements
- A high school diploma or equivalent
- Previous customer service, office, or administrative experience is preferred but not required
- Comfortable using Microsoft Office (Outlook, Excel, and Word)
- Strong communication and organizational skills
- Attention to detail and ability to manage multiple tasks
- A positive attitude with a willingness to learn
- Ability to work well both independently and as part of a team
- Experience in manufacturing, food production, agriculture, or a similar industry
- Familiarity with ERP systems such as Microsoft Dynamics 365
- Experience working with customer orders or scheduling is a plus
Qualifications
We are proud to offer a generous benefit package in addition to competitive compensation. Our benefits include medical, dental, and vision insurance options, a Health Savings Account with company match, 401K plan with company match up to 4% of your compensation, PTO accrual, holiday pay, company paid short- and long-term disability, and company paid life insurance.
Skills
None specifically listed in the job posting.
Benefits
We are proud to offer a generous benefit package in addition to competitive compensation. Our benefits include medical, dental, and vision insurance options, a Health Savings Account with company match, 401K plan with company match up to 4% of your compensation, PTO accrual, holiday pay, company paid short- and long-term disability, and company paid life insurance.
Pay
$21.07–$26.34 per hour
Schedule
Full Time
Contact
To apply, contact: Virgil Aguirre Jr | HR Manager 320-256-4245 | [email protected]