Customer Service Representative - CSR

Benefits

With us, you'll enjoy competitive pay of $23-$25/hour and phenomenal benefits that include:

• Company-sponsored retirement plan with company match
• Paid vacation, paid sick leave, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Opportunities for training and advancement
• Direct deposit
• A dog-friendly office in a beautiful location and a team with a sense of humor

About the Role

Discover Who We Are
Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses. Our organization has seen several years of steady growth even during the pandemic. We are locally owned and have great leadership who are personally interested in the success of the company, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned.

Responsibilities

As our full-time Customer Service Rep, you will be the welcoming voice and heartbeat of our team. Every day, you'll answer incoming calls with a friendly demeanor, schedule HVAC and plumbing service requests, and ensure customer data is meticulously entered into our CRM. You'll perform outbound calls to schedule maintenance, handle light bookkeeping, and manage leads from multiple channels. Beyond the desk, you'll gracefully tackle tough personalities, promote service agreements, and schedule estimates for equipment replacements. Your calm, confident approach will ensure our customers feel valued and heard while keeping our HVAC and plumbing operations running smoothly.

Qualifications

• 3+ years of customer service experience
• Proficiency with technology and software, including Microsoft Excel
• Punctual, dependable, trustworthy, and always on time
• Excellent at following up and seeing requests or projects through to completion
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized
• A calm personality and the ability to diplomatically interact with challenging customers
• A self-starter who quickly finishes tasks