Customer Service Representative (CSR)

About the role

As a Customer Service Representative at Children's Factory, you'll be the voice of our brand and a trusted partner to our customers. In this role, you'll play a vital part in creating positive, seamless experiences—whether you're helping a customer place an order, solving a challenge, or ensuring they have everything they need to succeed. If you enjoy connecting with people, solving problems, and being part of a collaborative team that values service excellence, this is a role where you can truly make an impact every day.

What you'll do

• Be the go-to resource for customers by handling inbound and outbound calls with professionalism, care, and efficiency
• Deliver timely, accurate support on products, orders, pricing, shipping, and policies
• Take ownership of the customer experience by resolving concerns and turning challenges into positive outcomes
• Accurately enter and manage customer orders, ensuring attention to detail every step of the way
• Build strong partnerships with internal teams (including sales, warehouse, and production) to deliver on customer needs
• Support the sales team by assisting with product requests, pricing, and new customer setup
• Monitor and respond to customer feedback across digital platforms, helping protect and strengthen our brand reputation
• Stay curious and continuously build your knowledge of our products, systems, and processes
• Contribute to a positive, team-oriented environment where collaboration and accountability matter

About you

• You're someone who thrives on helping others and takes pride in delivering a great customer experience
• You bring:
• A high school diploma or equivalent (required)
• Previous customer service or call center experience (preferred)
• Comfort working with systems such as CRM or ERP platforms, along with Microsoft Office
• Strong verbal and written communication skills, with the ability to connect clearly and professionally
• The ability to manage multiple priorities and stay organized in a high-volume environment
• A sharp eye for detail and accuracy, especially with order entry and documentation
• Confidence in problem-solving and navigating customer concerns with empathy and professionalism
• A calm, steady presence, even in high-pressure situations
• A team-first mindset, with the ability to collaborate while also working independently
• Reliability, accountability, and a strong commitment to showing up ready to contribute each day

Why join us

• Be Part of a Dynamic, Supportive Team: We value collaboration and celebrate success together.
• Grow Your Career: We support professional development and offer opportunities to expand your skills.
• Make an Impact: Your work will contribute to making a difference in the lives of the children and educators who use our products.
• Enjoy Competitive Benefits, Including:
• 12 Paid Holidays: Including Christmas Eve and the Day After Thanksgiving so you can enjoy more time with family.
• Generous PTO Accrual: Because work-life balance matters.
• Paid Parental Leave: Support for growing families.
• Volunteer Time Off: Give back to the community while getting paid.
• Generous 401(k) Company Match: Helping you plan for your future.
• Education Assistance: Invest in your career growth with tuition reimbursement.
• Comprehensive Benefits: Medical, dental, and vision coverage starting the first of the month following your date of hire.

Who we are

We create inspired spaces for imagination and learning. For over 40 years, we've been a leading manufacturer and distributor of high-quality products for child development centers, preschools, and elementary education. We are looking for problem solvers, difference makers, and challenge takers. People who share our passion for education, and who want to make a difference in the world.

Contact

Children's Factory is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees, employment applicants, and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.