Customer Service Representative - CSO (Phones) Remote $18.00 Hr.
Job Description
Connects - Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.
Drives Loyalty - Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
Efficiency - Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. Other activities as assigned by leadership.
Engagement - Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
Support and Resolution - Informs inquiring customers about the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns, service failures, and in-store experience concerns.
Requirements
This Position typically reports to the Supervisor, Contact Center
This Position has 0 direct reports
No travel required
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Must be 18 years of age or older
Must be legally permitted to work in the United States
3 or more years of customer service or retail sales experience is preferred.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Qualifications
No additional education.
0
3
None
No previous leadership experience
None
Being Resilient
Self-Development
Tech Savvy
Manages Complexity
Situational Adaptability
Communicates Effectively
Customer Focus
Resourcefulness
About the company
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