Customer Service Representative (Bilingual)

Role Overview

The Customer Service Representative (CSR) provides essential financial and customer support in a community-focused environment. Key responsibilities include processing transactions such as check cashing, money transfers, and payments, while delivering exceptional in-store experiences and building community connections.

Responsibilities

• Assist customers with financial transactions and verification processes.
• Deliver outstanding customer service and foster community relationships.
• Participate in ongoing training, coaching, and development programs.
• Support store operations, including cash handling and data entry.

Qualifications & Skills

• High school diploma or equivalent.
• Excellent verbal and written communication skills and professional demeanor.
• Attention to detail with data entry accuracy.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• Ability to meet physical demands, including standing for extended periods and moving up to 25 pounds.
• Background check required; must be at least 18 years old (19 in Alabama).

Additional Attributes

• Experience in cash handling, document verification, or money processing preferred.
• Strong customer service orientation and team collaboration skills.
• Desirable qualities include meticulousness, adaptability, and a positive attitude.

Benefits & Perks

• Competitive hourly wage of $21.00, with comprehensive benefits including training, health options, retirement plans, insurance, mental health resources, discounts, and paid time off.
• Opportunities for career growth, cross-brand training, and leadership development programs.
• A relaxed dress code and a supportive work environment focused on long-term success.