Customer Service Representative (Bilingual)

Role Overview

The Customer Service Representative (Bilingual) is responsible for assisting community members with financial solutions, processing transactions such as check cashing, money transfers, and payments, while delivering exceptional in-store experiences. This entry-level position offers comprehensive training, coaching, and development opportunities to support long-term career growth.

Key Responsibilities

• Build connections with a diverse customer base
• Process financial transactions accurately and efficiently
• Provide outstanding customer service
• Participate in cross-brand training and leadership development programs

Qualifications & Skills

• High school diploma or equivalent
• Excellent verbal and written communication skills with a professional demeanor
• Attention to detail and data entry accuracy
• Proficiency with phones, POS systems, Microsoft Office, and other systems
• Must be at least 18 years old (19 in Alabama) and pass background checks
• Ability to meet physical demands, including standing for extended periods and moving up to 25 pounds

Benefits & Perks

• Paid on-the-job training and a comprehensive onboarding program
• Access to e-learning resources for professional growth
• Leadership development and career advancement opportunities
• Various health, retirement, and voluntary benefits, including insurance options, retirement plans, and discounts
• Relaxed dress code and flexible paid time off policies

Additional Requirements

• Experience in check cashing, document verification, or money order processing preferred
• Prior cash handling and drawer management experience advantageous
• Must meet physical requirements and pass background check