Customer Service Representative (Bilingual)

About the role

The Customer Service Representative (CSR) provides essential financial services to the community, including check cashing, money transfers, and customer payments.

Responsibilities

• Build relationships with customers and process transactions accurately.
• Maintain customer information and ensure compliance with policies and laws.
• Assist in account management, collections, and community outreach.
• Uphold store appearance, security, and cleanliness standards.
• Participate in training, team tasks, and external events.
• Manage cash drawer, vault, and perform opening/closing procedures.

Requirements

• High school diploma or equivalent.
• Excellent communication, attention to detail, and computer proficiency.
• Must be at least 18 (19 in Alabama), pass background checks, and meet physical demands.

Preferred Qualifications

• Experience in cash handling and document verification.
• Bilingual skills.

Skills

• Customer-focused and adaptable in fast-paced settings.
• Committed to ongoing learning and professional growth.

Benefits

• Competitive wages.
• Benefits package.
• Opportunities for advancement in a dynamic, impact-driven environment.