Customer Service Representative (Bilingual)

About the Role

CentroMed, a 501(c)(3) non-profit and Federally Qualified Health Center (FQHC), is seeking a Customer Service Representative (CSR) to join our team. The CSR serves as the primary point of contact for patients, ensuring a positive experience through registration, data entry, and coordination of health care services. This role is vital in maintaining patient records, verifying insurance, and supporting clinic operations.

Responsibilities

• Establish and update patient accounts in the computer system using accurate information (name, alias, family members, SSN, account numbers).
• Enter charges for self-pay, insurance, and eligibility programs, reconciling daily balances and maintaining error-free records.
• Determine patient eligibility for special programs (e.g., Methodist Healthcare Ministries) and verify insurance status using TMHP and Availity.
• Assist walk-in patients and visitors, answer telephones, and schedule appointments according to protocols.
• Maintain 100% productivity in encounter entries, logs, referrals, and outreach paperwork.
• Conduct intake interviews for new patients, confirm homelessness, and update financial/demographic information annually.
• Assemble medical/dental record forms and initiate encounter forms as needed.
• Follow up on no-shows as directed by providers.
• Assist clinical teams in patient assessment and notify clinicians in emergencies.
• Participate in Quality Improvement Programs and outreach activities as assigned.

Qualifications

• High School Diploma or equivalent.
• Experience in a healthcare setting and medical data entry preferred.
• Strong clerical skills, including keyboarding and basic math.
• Proficiency in computer use and calculator operations.
• Attention to detail for conducting interviews, reconciling reports, and audits.
• Bilingual English/Spanish required.

Benefits

• Competitive compensation.
• Health, dental, vision, and life insurance.
• Retirement plans with 403(B) company match contributions.
• Short & long-term disability.
• Flexible Spending Account (FSA) and Wellness Employee Assistance Program (EAP).
• Travel reimbursement and additional insurance options (critical illness, hospital indemnity, accident insurance).
• 6 paid company holidays, 2 floating holidays, and paid time off/vacation.
• Career development opportunities in a collaborative, family-based environment.

Physical Requirements

• Ability to lift up to 20 pounds unassisted.
• Must meet attendance requirements and deliver excellent customer service.
• Must not pose a threat to the health or safety of others in the workplace.

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration without regard to race, color, religion, sex, age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or other protected characteristics.