Customer Service Representative BDC - Mercedes- Benz Sales

Responsibilities

• Responsible for managing all incoming/outgoing phone and internet sales leads
• Setting, confirming, and following up with customer appointments
• Maintain an ongoing customer database to capture repeat business
• Work closely with Sales Representatives to ensure sales clients are assisted in a timely fashion
• Utilize CRM tracking system daily
• Follow up with leads that are not ready to make an appointment or no-show
• Stays informed about new products, features, accessories, etc., and their benefits to customers

Requirements

• Experience working in phone sales or customer service
• Prior BDC experience with an automotive dealership preferred
• Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls
• Excellent verbal/written communication and organization skills
• Outgoing and patient personality with outstanding customer relations ability
• Organized, multi-tasker, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required
• Professional personal appearance

Benefits

• Great benefits package including medical, dental and vision coverage for employee & family!
• Company paid life insurance and optional additional coverage
• Voluntary short term and long term disability available
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan
• Employee Assistance Program