Automotive Service BDC Representative

About the role

Lexus of Oxnard, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service BDC (Business Development Center) Representative that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

What you'll be doing

• Answer all customer calls promptly and professionally
• Determine customer's primary concern and schedule the necessary appointment
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company's standards of professionalism and integrity

What you'll need

• Previous inbound/outbound customer service, call center, or sales experience a plus
• Proficient computer skills, ability to manage multiple systems, and ability to type 40+ wpm
• Must be energetic, enthusiastic and team oriented
• Strong customer service skills: problem solving and communication (written and verbal)
• Strong record of positive customer satisfaction
• High School Diploma or equivalent
• Must be 18 years or older and be authorized to work in the U.S.

Benefits

• Paid training and real career growth
• Competitive compensation package
• $20 hourly + monthly bonuses/incentives
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More