Automotive BDC Representative

Job Description A strong first impression with customers is an essential part of the automotive sales process. Our BDC provides that first, friendly, helpful voice for consumers who reach out to us about their automotive needs. Responsibilities Answers customer calls and establishes follows-up with sales appointmentsResponds quickly to internet, phone, and live chat inquiries using email, scripts, and templatesProvides customers with initial product information and directs them to the appropriate dealership resourcesPresents initial financing options based on customer needsFollows up with leads that are not ready to make an appointment or are no-showsParticipates in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership managementUtilizes CRM tracking system daily Qualifications Previous job involving customer service is preferredExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsEnjoys speaking to people, helping them with patient focus and attention Company Description The Empire Automotive Group provides an exceptional opportunity for any New Yorker who wants to launch a career in the auto industry. Empire has numerous dealership locations across Long Island and in Westchester featuring 14 different franchise brands, both import and domestic. Empire is one of the fastest growing privately owned automotive groups in the U.S., and, as we continue to add new locations, we need people! Come grow with us… Benefits  401k Plan  Paid time off (PTO)  Competitive Pay Plans  Health Insurance  Dental Insurance  Vision Plans  Promotion from within