Customer Service Representative
Main field of activity
The ideal candidate should be familiar with commonly used concepts, practices, and procedures within the customer service field. Coordinate all incoming calls to sell goods and services for the organization. Provide customer service and support by specifying, coordinating, and informing customers of the current status of their orders, as well as by informing them of the distribution network for sales and repair efforts.
Receive written or verbal customer purchase orders
- Quoting prices
- Determining availability of ordered items and suggesting substitutes when necessary
- Advising expected delivery date and method of delivery
- Recording order and customer information on order sheets
- Checking order sheets for accuracy and adequacy of information recorded
- Ascertaining credit rating of customer
- Furnishing customer with acknowledgment of receipt of order
- Following up to see that order is delivered by the specified date or to let customer know of delay in delivery
- Maintaining order file
- Checking shipping invoice against original order
Provide consultative advice
Provide customers with consultative advice using knowledge gained.
Field customer calls
- For system and warranty/repair needs
Assign, enter, and process all sales orders
- Generate return authorizations for replacements on problem orders, to include warranty and repair, and for those items not received.
- Maintain liaison with other departments for order completion
- Arrange all transportation, providing tracking information and costs associated with freight
- Post freight charges via invoicing at the end of the day for all shipped orders
Pay And Benefits
The pay range for this position is $22.00 - $22.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.