Customer Service Representative
Key Responsibilities
- Conduct investigative research to validate claim information and ensure accuracy prior to beneficiary outreach
- Perform follow-up activities related to claims processing and unclaimed property requirements
- Contact beneficiaries who have not submitted claims paperwork or completed required documentation
- Follow up on missing claim requirements and supporting documentation
- Aid with pre-escheat activities and unclaimed property processes
- Collaborate with fixed and variable claims processing teams to resolve complex cases
- Escalate sensitive or complex issues to legal teams and management when appropriate
- Research, analyze, and resolve non-routine customer inquiries
- Provide proactive customer service and education to beneficiaries and customers
- Review and process customer requests while adhering to established policies and procedures
- Serve as a resource for team members and assist with training or mentoring as needed
- Participate in team projects, special assignments, and process improvement initiatives
Work Allocation
70% Investigative Research & Claims Review
30% Outbound Calls and Email Communication
Qualifications
- 1–2 years of experience in one or more of the following: Financial Services, Insurance Operations, Claims Processing, Operations Support
Job Type & Location
This is a Contract position based out of Minneapolis, MN.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Requirements
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
- Benefits are subject to change and may be subject to specific elections, plan, or program terms.
- If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.
About TEKsystems Global Services
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.