Customer Service Representative

About the role

The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.

Responsibilities

• Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s).
• Disperse all faxes.
• Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
• Absorb Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned.
• Prepare in advance New Hire materials, as assigned.
• Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).
• Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
• Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
• Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.
• Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.
• Process customer payments, as appropriate.
• Preform collection responsibilities, as assigned.
• Maintain office cleanliness.
• Scheduling Responsibilities (as assigned): Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift.
• Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership.
• Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.
• Resolve any scheduling conflicts including verifying and/or update account details, as needed.

Qualifications

• High School Diploma or GED, required.
• 2 years customer service.
• 2 years of professional computer.
• 1 year front desk experience.
• 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).
• Communication Skills Must have the ability to effectively read, write and communicate in English with employees and customers.
• Systems And Software Skills Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.

Other Qualifications

• Valid driver’s license with acceptable driving record required.
• Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

Physical & Work Environment Requirements

• While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift
• Work Environment Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.

About Us

Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!

Benefits

• Paid Vacation and Holidays.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) Plan with Company Match.
• Flexible Spending Accounts.
• Long-Term Disability – Employer Paid.
• Short-Term Disability – Employer Paid.
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents.
• Employee Assistance Program.
• Employee Referral Program.