Customer Service Representative

Duties/Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collections and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education And Experience

• A high school diploma or equivalent.
• Customer service experience required.