Customer Service Representative
About the role
We are seeking a proactive Customer Service Representative to support customer accounts, order processing, sales support activities, and day-to-day customer operations. This role serves as a key liaison between customers, sales teams, and internal departments to ensure a seamless customer experience. The ideal candidate is highly organized, solutions-oriented, and thrives in a collaborative, team-focused environment.
Responsibilities
- Manage customer inquiries, orders, and account support activities while delivering exceptional service
- Cook up with sales, operations, and internal teams to ensure timely resolution of customer requests
- Process orders, maintain account information, and support customer documentation needs
- Track and communicate order status, product information, and service updates to customers
- Identify and proactively resolve issues while providing thoughtful solutions and recommendations
- Maintain accurate records and support continuous improvement initiatives across customer operations
Requirements
- 2+ years of experience within a customer service representative role
- Strong ability to prioritize multiple tasks and manage competing deadlines
- Excellent communication and relationship-building skills
- Comfortable working independently and making informed decisions in a fast-paced environment
- Proficiency with Microsoft Office and experience working with ERP or order management systems preferred
Qualifications
Competitive pay of $22–$24/hour
Opportunity to convert to a long-term permanent position with strong growth potential
Collaborative, family-oriented workplace culture that values teamwork and accountability
Hybrid work eligibility after successful tenure and performance milestones
Benefits
- $22.00–$24.00/hour
- Temp-to-hire opportunity
- Plus medical, dental, vision and voluntary life insurance, an employee assistance plan (EAP), and commuter and transit benefits for those who are working on average 30 or more hours per week. An employee retirement plan is also available!
Schedule
Full-time, onsite temp-to-hire opportunity based onsite in Austin, Texas.
Scion Staffing
Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a Clearly Rated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.
Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.