Customer Service Representative

About Our Client

This organization operates in the sales and lease-to-own retail industry, specializing in furniture, consumer electronics, home appliances, and accessories across the United States and Canada. It addresses the challenge of providing customers access to quality brand-name products through flexible purchasing options. The company focuses on positively influencing customers' lives by combining product offerings with lease-to-own services. It emphasizes a diverse and inclusive work environment and aims to support team members' growth and success.

About the Opportunity

The Customer Service Representative role is designed to manage customer interactions related to sales and service inquiries during the evening shift. The position is critical for maintaining customer satisfaction by processing orders, addressing concerns, and facilitating smooth online transactions. This role contributes directly to customer retention and the overall operational efficiency of the service center.

Responsibilities

• Process orders, forms, applications, and customer requests
• Maintain a positive, empathetic, and professional attitude toward customers
• Aid new and existing customers through the online order process
• Answer customer service calls related to various issues
• Document and escalate complaints arising at stores to upper management

Requirements

• High school diploma or equivalent
• Sales or customer service experience preferred
• Proficiency in Windows applications and typing skills
• Able to multitask effectively
• Fluency in spoken and written Spanish required
• Knowledge of customer service principles, relevant computer applications, administrative procedures, and product information

Pay Range and Compensation Package

The salary for this role is $14.00 per hour.

Benefits & Perks

• Paid time off including vacation days, sick days, and holidays
• Medical, dental, and vision insurance
• 401(k) plan with contribution matching
• Paid paternal leave
• Sundays off
• Employee assistance and purchase programs
• Physical and financial well-being programs
• Tuition reimbursement
• Life and disability insurance
• Pay on Demand option

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.