Customer Service Representative

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter-sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Makes orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Sources products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• PARTNERS WITH ACCOUNT REPRESENTATIVES TO ENSURE CUSTOMER SATISFACTION.
• EXPEDITES BACKORDERS. MAY PULL INVENTORY AND PREPARE ORDER FOR SHIPMENT TO CUSTOMER.
• MAY HANDLE CUSTOMER RETURNS.
• PERFORMS OTHER DUTIES AS ASSIGNED.

Education & Experience

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Physical Demands

• Excellent driving record preferred.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Supervisory Responsibility

• No Supervisory Responsibility

Budget Responsibility

• No Budget Responsibility

Company Information

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Disclaimer

• This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.