Customer Service Representative

Responsibilities

• Establish relationships with customers by communicating and resolving issues.
• Responsible for order entry and/or maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolves any conflicts.
• Tracks and communicates any changes and potential service issues to the customer.
• Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
• Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
• Reviews orders after shipment for billing accuracy and any quantity item errors.
• Manages the issuing of credits, return authorizations and pallet returns.
• Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
• Safeguards customer complaints by ensuring they are resolved in a satisfactory manner, obtaining guidance/approval from supervisor when necessary.
• Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
• Presents necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices.
• Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
• Fills any customer paperwork such as shipping documentation or customer orders in a timely fashion.
• Performs other duties as assigned.

Requirements

• Associate or Bachelor’s degree preferred but not required
• Manufacturing experience is strongly preferred
• 1-3 years of customer service experience required
• Microsoft Office Suite – basic to above-average computer skills including Excel
• CRM experience preferred
• Ability to perform basic quantitative skills required
• Ability to work with all areas of the business including plant and sales personnel
• Professional verbal and written communication
• Strong customer service advocacy and problem-solving skills

About the role

Mauser Packaging Solutions is dedicated to helping customers achieve better sustainability through packaging. We provide opportunities for growth and development within a diverse, forward-thinking team. If you're passionate about innovation and making a positive impact, join us!

Benefits

Mauser Packaging Solutions offers a competitive benefits package including:

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Qualifications

None specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.