Customer Service Representative

Responsibilities

• Respond to inbound inquiries and concerns of applicants via telephone, e-mail and chat in a fast-paced, call center environment.
• Maintain accurate records of call data in CRM system.
• Meet quantitative and qualitative standards as set by department.
• Troubleshoot potential problems with web-based applications including application status, completion updates, and billing inquiries.

Requirements

• Bachelor’s degree strongly preferred
• 1-2 years in a customer service role
• Demonstrated experience with MS Office Suite and web-based information sources
• Strong interpersonal, written, and verbal communication skills
• Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
• Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
• Demonstrated ability to learn quickly between different roles and new responsibilities
• Understanding of admissions and application process a positive