Customer Service Representative

Qualifications

• Ability to do mathematical calculations and grammar skills usually acquired through a 12th grade education.
• Good telephone diplomacy and record of attendance.
• Working knowledge of calculator, products, ability to cross reference competitor’s product, computer entry, and transmission.

Typical Duties and Essential Responsibilities

• Clarifies descriptions, checks prices, and assigns plant mail and telephone purchase orders daily.
• Compares and matches confirmations with telephone orders for accuracy.
• Timely processes change orders, quotations, material return authorizations and cost requests.
• Maintains and keeps current regional open order file.
• Makes sure ship dates are met and advises customers of their order status.
• Upon request, expedites and traces overdue purchase orders as well as figures freight costs.
• Timely follow-up on quotes and sample orders.
• Performs any other related duties as assigned by immediate supervisor and other management as required.

Quantifiable Measures

• Timeliness of mail and telephone orders daily.
• Accuracy of required reports and description clarification and plant assignment.
• Open order file current and correct.
• Accuracy of pricing.
• Proofreading and expediting current and accurate.
• Filing current and correct.
• Quotations, change orders, cost requests, and material return authorizations current and correct.

Requirements

• Ability to do mathematical calculations and grammar skills usually acquired through a 12th grade education.
• Good telephone diplomacy and record of attendance.
• Working knowledge of calculator, products, ability to cross reference competitor’s product, computer entry, and transmission.