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Jobs · Customer Service · Oregon

Customer Service Representative

DCC Propane, LLC · Wasco County, OR · 2 days ago
Customer ServiceFull-time

About the role

The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team.

Responsibilities

  • Provide exceptional customer service through phone and personal contact.
  • Resolve or escalate customer inquiries and/or complaints as needed.
  • Process counter transactions.
  • Document and update customer records based upon the interactions.
  • Process payments and maintain customer accounts.
  • Absorb and assist with light collections or handle billing inquiries as assigned.

Strong data entry skills and attention to detail needed. Must be able to work well in a fast-paced environment.

Qualifications

  • Knowledge, Skills and Abilities:
    • Ability to provide excellent customer service and build rapport with customers.
    • Exercise solid organizational and communication skills.
    • Good phone skills and computer literacy (MS Office).
    • Ability to work independently and effectively manage time.
    • Ability to follow verbal and written directions.
    • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
    • Effectively collaborate with leadership and employees to establish goals and standards.
    • Demonstrate a strong commitment to customer service and safety.
    • Ability to be a positive representative of the Company both internally and externally.
    • Ability to work with respect and cooperation at all times with fellow employees and customers.
  • High school diploma / GED is required.
  • Minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience preferred.

    • Physical Requirements:

    • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
    • Perform light lifting of supplies and materials from time to time.
    • Communicate with and exchange information verbally and in writing.
    • Move about in an office environment.
    • Work using repetitive motion.
    • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
    • Work requires physical efforts associated with using the computer and phones to access information.

    Working Environment:

    • Regularly in an office environment.
    • Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
    • Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
    • Regularly exposed to sensory demands due to excessive computer use.
    • The noise level in the work environment is usually moderate.
    • This position is required to be performed at the work site during regularly scheduled hours.

    EEO Statement:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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