Customer Service Representative
Classet · Tigard, OR · 4 wk ago
On-siteCustomer Service$20/hrFull-time
Responsibilities
- Partner with other CSRs to answer phone calls and respond to online inquiries
- Book appointments and resolve scheduling conflicts as they occur
- Input and maintain job information in customer management software
- Team with field employees to provide a superior customer experience
- Perform quality assurance and warranty calls to ensure customer satisfaction
Requirements
- 3+ years of customer service experience in the construction/home improvement industry
- 1+ year experience booking appointments and resolving scheduling conflicts
- Great attitude with ability to accurately communicate and schedule services on the phone
- Good organizational and multitasking skills
- Comfortable billing customers and taking payments
- Prior clerical and data entry experience
- Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers
Benefits
- Community is important to us and that starts with a team that takes care of each other
- Employee-friendly work environment with plenty of opportunities to advance
- Best-in-class benefits package including health, dental, vision, 401(k) benefits
- Paid vacation days, sick pay, paid holidays
- $50 monthly mobile phone stipend
- Monthly performance bonuses
- Regular pay reviews
- A flexible work environment
Pay
Starting Pay Rate: $20 per hour
Schedule
Flexible work environment