Customer Service Representative - $22/hr

About the role

Rapid Response is a national leader in monitoring alarms and security systems, designated as an Essential Business by the Department of Homeland Security. Founded in 1992, we are headquartered in Syracuse and have offices in California and Nevada. We protect lives and properties 24/7, 365 days a year.

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verify, and dispatch on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills
• Comfortable using a headset in a high call volume setting
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Benefits

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for bilingual in Spanish
• Paid vacation and sick time
• Wellness Program + Wellness
• Days off

Schedule

• Variety of stable shifts to choose from that accommodate individual needs
• Includes weekends, holidays, and rotating days
• 24/7 call center operation

Pay

• Hourly rate of $22
• Shift differentials apply for hours worked outside of standard business hours
• +$0.50/hr. for hours worked between 5:00pm and 9:00pm
• +$1.00/hr. for hours worked between 9:01pm and 6:00am
• +$1.00/hr. for hours worked on Saturday & Sunday between midnight and 11:59pm
• +$1.00/hr. for Spanish Bilingual employees