Customer Service Rep II, Structured Settlements

About the role

As a Customer Service Rep II, you will be responsible for providing personalized and professional service to participants of Structured Settlements. You’ll do this by responding inquiries by annuitants. These inquiries may come in via mail, fax, or telephone and may require direct interaction with the annuitant/client and may require follow-up to missing information, providing guidance to annuitants by working closely with both internal and external counsel.

This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security!

Responsibilities

• Respond to customer phone calls via recorded lines
• Participate in monthly peer review to evaluate call quality
• Research, analyze, and respond to moderate customer service inquiries within acceptable standards
• Key data input for customer service requests within department quality guidelines
• Handle high-priority requests in a rapid, efficient, and accurate manner
• Respond positively to participant written correspondence, and/or e-mail inquiries providing a high level of service and quality that exceeds customer expectation
• Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail
• Process other participant change requests (address, EFT's, etc.) within the department standards
• Maintain benefits to ensure payments are going to the payees correctly
• Cook up duties and tasks by effective prioritization of responsibilities and time management

Qualifications

• Preferred 3 + years of insurance experience preferably with immediate or deferred annuity products
• Attention to detail and accuracy
• Excellent written and oral communication skills
• Good problem solving and analytical skills
• Strong customer service and team orientation
• Ability to work independently with minimal supervision
• Ability to multitask and handle high work volume with tight deadlines
• Proficient in Word, Excel, and Microsoft Windows
• Some college preferred
• Bilingual Spanish highly desirable

Skills

• Preferred 3 + years of insurance experience preferably with immediate or deferred annuity products
• Attention to detail and accuracy
• Excellent written and oral communication skills
• Good problem solving and analytical skills
• Strong customer service and team orientation
• Ability to work independently with minimal supervision
• Ability to multitask and handle high work volume with tight deadlines
• Proficient in Word, Excel, and Microsoft Windows

Pay

The anticipated salary range for this position is $30, 000 to $33, 000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retail Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms).
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Work Location

This position is based in Corebridge Financial’s Amarillo, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely. Remote may be considered for the right individual but must be willing to work 8:00 am - 5:00 pm, CST.

Estimated Travel

No travel required.

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Equal Opportunity Employer

We are an Equal Opportunity Employer. Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic.