Customer Service Rep II

Responsibilities

• Support Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence.
• Include technical troubleshooting, general product use/operation, up-selling/cross-selling, and new product registration.

Qualifications

• Education: High School diploma or equivalent. College degree or equivalent experience in the Automotive Industry preferred.
• Experience: At least 1 year previous Customer Service experience preferred. Automotive troubleshooting and hands-on repair experience preferred.
• Skills: Strong verbal and written communication skills, professional demeanor, ability to prioritize and manage tasks with accuracy, and work under pressure.

Physical Demands/Work Environment

• Fast-paced Call Center environment. On-site position.

Compensation

This position has an hourly rate between $20.00 - $25.00. (Actual compensation may vary based on experience and other factors.)