Customer Service Rep II
Snap-on · San Jose, CA · 2 days ago
OTHR$20–$25/hrFull-time
Responsibilities
- Support Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence.
- Include technical troubleshooting, general product use/operation, up-selling/cross-selling, and new product registration.
Qualifications
- Education: High School diploma or equivalent. College degree or equivalent experience in the Automotive Industry preferred.
- Experience: At least 1 year previous Customer Service experience preferred. Automotive troubleshooting and hands-on repair experience preferred.
- Skills: Strong verbal and written communication skills, professional demeanor, ability to prioritize and manage tasks with accuracy, and work under pressure.
Physical Demands/Work Environment
- Fast-paced Call Center environment. On-site position.
Compensation
This position has an hourly rate between $20.00 - $25.00. (Actual compensation may vary based on experience and other factors.)