Customer Service Rep I

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!

Responsibilities

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Schedule sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Requirements

• A high school diploma or GED
• Excellent listening and communication skills
• A pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed

Why Choose Us?

• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
• We offer competitive pay and many of our roles offer performance incentives.
• We offer a variety of benefits including:
• Professional and personal growth opportunities
• Training and development programs
• Tuition reimbursement benefits (for Full-Time Colleagues)
• Health and wellness benefits
• Retirement savings plans
• Work-life balance with vacation days, sick days, company-paid holidays, and floating holidays

Total Rewards Program

• Professional and personal growth opportunities
• Training and development programs
• Tuition reimbursement benefits (for Full-Time Colleagues)
• Health and wellness benefits
• Retirement savings plans
• Work-life balance with vacation days, sick days, company-paid holidays, and floating holidays

Qualifications

• High school diploma or GED
• Excellent listening and communication skills
• A pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed