Customer Service Rep

Job Summary

We are an Equal Opportunity Employer.

About the Role

This position is expected to provide excellent service to our customers, accounts, and vendors interested in our company.

Responsibilities

• Outgoing calls to potential customers
• Deal directly with customers either by telephone or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders, forms, applications, and requests
• Set up new customer accounts
• Manage customers' accounts
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Prepare and distribute customer activity reports
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Provide feedback on the efficiency of the customer service process

Qualifications

• Goal-driven individual with a passion to help people
• Outgoing personality
• Excellent communication skills
• Ability to handle multiple tasks efficiently
• Strong organizational skills
• Knowledge of e-commerce and catalog marketing

Benefits

• Full Benefits Package including Medical, Dental, Life, STD/LTD & Vision Insurance, Paid Time Off, and Paid Holidays
• Company-sponsored 401(k) plan
• Flexible Work Hours and Schedule

Pay

Not specified

Schedule

Unspecified