Customer Service Rep

About the role

Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. This role is open due to promotion!

Responsibilities

• Research and recommend solutions for all incoming calls regarding pricing and availability, order status.
• Provide technical application support, product selection, and have a have an understanding of our Hoffman Climate Control Products (Air Conditioners, Heat Exchangers, Chillers, Cooling Accessories).
• Work closely with engineering and product management to support our customers’ product inquiries.
• Enter quotes using our internal tools.
• Receive and process domestic standard distributor orders via JDE ERP system, phone and email for assigned functional area/brand to ensure timely delivery to customers.
• Collaborate with sales, marketing, production, logistics and other operating functions regarding product, delivery or service matters.
• Maintain high level of performance by meeting team key performance indicator (KPI) goals.

Requirements

• Associate degree or equivalent work experience.
• 2+ years of customer service experience, preferably in a call center and/or manufacturing environment.
• Strong attention to detail, accuracy, and problem-solving skills, including identifying root causes and recommending solutions.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment with a high level of independence.
• Strong communication skills (written and verbal) with the ability to work effectively across functions and with all levels of stakeholders.
• Demonstrated ability to handle challenging customer situations professionally, with empathy and a customer-first mindset.
• Adaptable, self-motivated, and committed to continuous learning, professionalism, and maintaining strong working relationships.

Qualifications

• You Have:
• An associate degree or equivalent work experience.
• 2+ years of customer service experience, preferably in a call center and/or manufacturing environment.
• A strong attention to detail, accuracy, and problem-solving skills, including identifying root causes and recommending solutions.
• The ability to manage multiple priorities in a fast-paced, team-oriented environment with a high level of independence.
• Strong communication skills (written and verbal) with the ability to work effectively across functions and with all levels of stakeholders.
• A demonstrated ability to handle challenging customer situations professionally, with empathy and a customer-first mindset.
• An adaptable, self-motivated, and committed attitude to continuous learning, professionalism, and maintaining strong working relationships.

Skills

• Technical application support.
• Product selection.
• Customer service.
• Order processing.
• Collaboration with cross-functional teams.
• Problem-solving.

Benefits

• Medical, dental, and vision plans.
• Flexible spending accounts.
• Short-term and long-term disability benefits.
• Critical illness, accident insurance, and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

Pay

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Schedule

Not specified.