Customer Service Rep

About the role

JJ Kane Auctions, a subsidiary of Altec Industries, is seeking a Customer Service Representative to join their team in Birmingham, AL.

Responsibilities

• Serve as a primary point of contact for customers, handling a high volume of inbound phone calls and customer inquiries.
• Aid buyers, sellers, consignors, and vendors by providing timely and professional customer service.
• Resolve customer issues and answer questions via phone, email, and in-person interactions.
• Maintain a positive customer experience by maintaining a customer-first approach in every interaction.
• Request, track, and apply sales tax exemptions.
• Review accounts payable invoices for timed auctions.
• Audit auction items and direct them to the appropriate workflow status.
• Process improvement and team support:
• Assist with tracking and documenting buyer lot issues for review.
• Support databases used to monitor post-sale issues and refund requests.
• Participate in continuous improvement initiatives and special projects as assigned.
• Attend classroom and online training programs to build knowledge and skills.
• Work Environment:
• This position is based in the company's Birmingham, AL office and is not a remote position.
• Regular in-office attendance is required.
• Team members should expect to spend a significant portion of each day handling customer service calls and customer inquiries.

Qualifications

• High School Diploma or GED.
• Minimum of three years of customer service, call center, sales support, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and general office technology.
• Ability to multitask, prioritize, and manage time effectively.
• Strong customer service and interpersonal skills.
• Able to work independently and as part of a team.

Preferred Qualifications

• Bachelor's Degree.
• Bilingual (English/Spanish).
• Title processing experience.
• Mechanical aptitude or equipment industry knowledge.