Customer Service Rep (CSR) - Behavioral Health

Job Summary

Focuses on excellent internal and external customer service. Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions. Commitment to access to services, quality and financial strength of organization.

Qualifications

• HS Diploma/GED required
• Associates Degree or Technical College certificate strongly preferred
• Minimum of two years- experience in an administrative, customer service or healthcare reimbursement environment
• Extensive experience in healthcare customer service considered in lieu of other experience
• Strong computer skills including proficiency in Microsoft Office and databases (client accounts software)
• Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written)
• Self motivated and independent individual willing to work in a team environment

Location Detail

1250 Silver St Middletown (10168)

Shift Detail

Schedule: Mon/Wed/Thu 12–8:30, Tue 9:30–6, Fri 8–4:30, with flexibility required to support business needs.