Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

About the role

Join our award-winning “One Concentrix” team as a remote Bilingual Customer Service Representative. We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

What you’ll do

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements

• Ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• Interest in seasonal opportunities
• High school diploma or GED
• Quiet, distraction-free environment to work from home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Desktop or laptop capable of completing PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed
• High-speed internet (no wireless hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address

Career growth and development

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the career you’ve always envisioned.

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay “early,” when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking groups: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners
• Mentorship programs that support your career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Pay

The base salary range for this position is $15–$18 per hour (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Physical and mental requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary.