Customer Service Rep (Bilingual: English / Spanish) Remote

About the role

We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• A high speed internet connection (no wireless/hotspots or satellite)
• Must reside in the United States and have a valid U.S. address for residence

Qualifications

• Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction
• Proficiency in multitasking
• Competence in using new technologies
• Solid computer navigation skills and knowledge of PCs

Skills

Fluency in both Spanish and English

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities

Pay

The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage).

Schedule

Work is generally sedentary in nature.