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Customer Service / Tech Support Rep (Bilingual: English / Spanish) Remote

Concentrix · United States · 3 wk ago
RemoteRemoteInformation Technology$18.31/hrFull-time

Join our award-winning “One Concentrix” team as a remote Bilingual Customer Service / Tech Support Representative. We’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. Military veterans are encouraged to apply. Must speak both Spanish and English fluently.

About the role

This is a work-from-home opportunity with a Fortune 500 company recognized for its inclusive, award-winning culture, including “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth.” As a remote Technical Support Representative, you’ll join a diverse team from 70+ countries, supporting each other’s success and well-being while helping global brands improve through exceptional customer experiences and tech-powered innovation.

Responsibilities

  • Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
  • Provide inbound customer support using a call flow guide in the customer's preferred language (Spanish or English)
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables (familiarity with iOS and/or MacOS, or comparable technology is preferred)
  • Deliver expert customer experiences with a focus on problem-solving and relationship-building

Requirements

  • Ability to read, write, and speak fluently in both Spanish and English
  • 1+ year of customer service experience
  • High school diploma or GED
  • Strong focus on building customer relationships
  • Comfortable using and explaining technology
  • Quiet, distraction-free home work environment
  • Proficiency in fast-paced multitasking with strong problem-solving skills
  • Eagerness to learn new technologies
  • Strong computer navigation skills and PC knowledge
  • Availability to work during Hours of Operation: 8:00 AM – 11:30 PM EST, Monday–Sunday (schedule changes every 3 months based on performance)
  • Desktop or laptop to complete PC and internet testing (a work computer will be provided)
  • High-speed internet (no wireless/hotspots or satellite; minimum 10 Mbps upload and download) and a smartphone
  • Must reside in the United States with a valid U.S. address

Benefits

  • Base salary of $18.31/hour (actual pay may vary based on work location, qualifications, skills, education, experience, and competencies)
  • Medical, dental, and vision insurance
  • Comprehensive Employee Assistance Program (EAP)
  • 401(k) retirement plan
  • Paid time off and holidays
  • Paid training days (full-time, paid classroom and on-the-job training)
  • DailyPay enrollment option to access earned pay early
  • Lucrative employee referral bonus opportunities
  • Health and wellness programs
  • Mentorship programs supporting career growth
  • Work-from-home convenience
  • Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community engagement
  • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, and more

Career Growth

At Concentrix, about 80% of managers and leaders are promoted from within. We offer free Learning and Leadership Development programs to help you build the career you’ve envisioned.

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