Customer Service / Tech Support Rep (Bilingual: English / Spanish) Remote

About the role

Join our award‑winning “One Concentrix” team as a Bilingual Customer Service / Tech Support Rep. You’ll work remotely for a Fortune 500 company known for its people‑first, inclusive culture and recognition as a World’s Best Workplace. As part of a diverse team spanning 70+ countries, you’ll help world‑renowned brands improve their businesses through exceptional customer experiences and tech‑powered innovation.

Responsibilities

• Be the friendly voice of the client, answering questions about products and services while delivering world‑class customer service, troubleshooting, and technical support.
• Provide inbound customer support using a call‑flow guide in the customer’s preferred language.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Act as an expert problem‑solver.
• Maintain broad knowledge of client products and services (smartphones, tablets, computers, wearables); familiarity with iOS and/or macOS or comparable technology is preferred.
• Deliver expert customer experiences with a smile.

Requirements

• Fluent in both Spanish and English (read, write, speak).
• Minimum 1+ year of customer service experience.
• High school diploma or GED.
• Quiet, distraction‑free workspace at home.
• Own desktop/laptop for initial testing (a work computer will be provided).
• High‑speed internet connection (no wireless/hotspots or satellite) and a smartphone with at least 10 Mbps upload/download.
• Reside in the United States with a valid U.S. address.

Qualifications

• Strong focus on building customer relationships.
• Comfortable using and explaining technology.
• Eagerness to learn new technologies.
• Strong problem‑solving skills with the ability to ask probing questions to reach a resolution.
• Proficiency in fast‑paced multitasking.
• Solid computer navigation skills and PC knowledge.

Skills

• Technical troubleshooting of hardware, software, and client products.
• Effective communication in both English and Spanish.
• Data tracking and documentation in databases.
• Customer‑centric problem solving.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• DailyPay enrollment option to access earned wages early.
• Full‑time paid classroom and on‑the‑job training.
• Lucrative employee referral bonus opportunities.
• Health and wellness programs with trained partners.
• Mentorship programs to support career growth.
• Work‑from‑home convenience.
• Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support.
• Celebrations such as Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Pay