Customer Service Representative (Bilingual: English / Spanish) Remote

About the role

We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Responsibilities

• Provide customers with product setup sessions, to include tutorials and walkthroughs, to assist in setting up new devices out of the box in the customer’s preferred language
• Hold authentic, free-flowing conversations with customers to provide customized product setup sessions for their new devices
• Ask probing questions to ensure customers are receiving personalized sessions based on their lifestyle and needs
• Use product knowledge, build client relationships, and find new ways to provide customers a high-energy experience while setting up their new products and services
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Qualifications

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Sales or technical product experience is a big plus!
• Comfortable using and explaining technology
• A high school diploma or GED equivalent
• Exceptional relationship-building skills, driven by positive, high-energy customer interactions
• A basic knowledge in probing question techniques and exceptional active listening skills
• Flexible availability to support various shifts and business needs
• A quiet, distraction-free environment to work from in your home
• Dedicated workspace: A quiet, professional environment free from distractions
• Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies
• Computer literacy: Strong computer navigation skills and general PC knowledge
• Pre-hire testing: Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire)
• Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite)
• Must reside in the United States and have a valid U.S. address for residence

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

What’s In It For You

• Award-winning culture and benefits
• Real career (and personal) growth potential
• No-cost learning and leadership development programs

Physical And Mental Requirements

• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
• Work is generally sedentary in nature.

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.