Customer Service Representative - Bilingual (Spanish or French) - Seasonal - Remote

About the role

This is a remote position, but candidates must reside within 2 hours of Minneapolis for occasional requests to be in the office. Candidate is required to be in the office DAY 1 for equipment pickup.

Responsibilities

• Quickly build rapport and respond to Spanish or French speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
• Move seamlessly between Spanish or French and English calls and translate calls into grammatically correct English call notes
• Quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• Maintain and document complete and accurate call and case notes in English in a professional manner
• Regularly participate in team meetings and training
• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
• Spend the majority of your time assisting customers

Requirements

• Excellent Spanish or French language skills
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Experience working in a customer service environment

Qualifications

• High School degree required
• The following are a plus: Associate or Bachelor’s degree, working knowledge of health and welfare and/or defined benefit pension plans, experience working in a call center environment

Skills

• Spanish or French language skills
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Experience working in a customer service environment

Benefits

• Eligible for the WTW 401(k) Savings Plan
• Eligible for the Employee Assistance Program (EAP)
• Eligible for the Commuter Accounts program

Pay

$19.50/hr

Schedule

During our busy season, you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.

Additional Information

The Company At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

The Business Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.