Spanish Bilingual Remote Customer Service Representative

About the role

Vimo is seeking Remote Customer Service Representatives to join their dynamic team. Despite current challenges, Vimo remains committed to providing exceptional customer service and growth opportunities.

Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Apply creative problem-solving skills
• Show flexibility and adaptability to changing projects and updates
• Manage time and tasks effectively (multitasking and task prioritization)
• Pass required exams to advance through training and certifications
• Adhere to regulated guidelines for communications via all channels

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Not compatible with mobile internet service providers and/or satellites
• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus